Frequently Asked Questions - Torres Handmade

1. What materials are used in Torres Handmade products?
Torres Handmade specializes in high-quality leather accessories and natural fiber goods. All materials are carefully sourced to ensure durability, sustainability, and a timeless aesthetic.

2. Are the products ethically made?
Yes, all our products are handcrafted by skilled artisans committed to ethical labor practices. We prioritize sustainability and fair working conditions throughout our supply chain.

3. How do I care for my leather accessory?
To maintain the quality of your leather item, avoid excessive exposure to water and direct sunlight. Use a leather conditioner periodically to keep the material supple and clean it with a soft, dry cloth.

To care for waxed canvas products and quilted items, do not wash them. Clean them with a damp cloth.

4. What is your return policy?
We accept returns within 30 days of purchase for unused and undamaged items. Please contact our customer service with your order details to initiate the return process.

5. How long does shipping take?
Standard shipping within the United States typically takes 5-7 business days. International shipping times vary depending on destination and customs processing.

6. Can I customize my order?
Currently, we offer select customization options for certain products. Please check the specific product page or contact customer support for more details.

7. Do you offer gift wrapping?
Yes, gift wrapping is available at checkout for an additional fee.

8. How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment.

9. Do you ship internationally?
Yes, we ship to many international destinations. Please review our shipping policy for countries served and applicable fees.

10. How can I contact customer service?
You can reach our customer service team via email as it appears in our Contact Us page. We strive to respond within 24-48 hours.