SHIPPING

Last updated: September, 2025

At Torres Handmade, every product is crafted by hand in our New York City studio using natural, high-quality materials. Because of the handmade nature of our work, we appreciate your understanding when it comes to processing and delivery times.

Processing Time

  • All items are handmade to order or produced in small batches.

  • Please allow 3–7 business days for order processing before shipment.

Shipping Details

  • We ship only within the United States.

  • Shipping options and rates are calculated at checkout.

  • Carriers: USPS (based on your selection).

  • Once shipped, you’ll receive a confirmation email with tracking info.

International Shipping

  • We may offer international shipping on a limited basis.

  • Customers are responsible for customs duties, VAT, or import taxes, where applicable.

Delivery Issues

  • Torres Handmade is not liable for delays, lost, or stolen packages after they’ve been shipped.

  • Please double-check your shipping address at checkout — we cannot reroute packages once shipped.


RETURNS

Returns & Exchanges

We want you to love your purchase. Due to the handmade nature of our products, returns and exchanges are accepted on a case-by-case basis.

Eligible Returns

  • Contact us within 7 days of delivery at hello@torreshandmade.com.

  • Item must be unused and in original condition with packaging.

  • Customers are responsible for return shipping unless the item is damaged or incorrect.

Non-Returnable Items

  • Custom or personalized orders (not available at this time)

  • Items marked as Final Sale

Damaged or Incorrect Orders

  • If your item arrives damaged or incorrect, contact us within 5 days of receiving it.

  • Email hello@torreshandmade.com with photos and your order number — we’ll make it right.

Start a Return or Exchange

To begin the return process:

  • Email us at hello@torreshandmade.com

  • Include your order number, reason for return, and any relevant photos

Questions?

We're here to help!
Email: hello@torreshandmade.com
Studio Location: New York City, NY